At eSIM, we are committed to providing high-quality eSIM services and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.

Digital Product Nature

eSIM products are digital, non-returnable, and non-tangible goods. Once an eSIM profile is delivered or activated, it cannot be returned, exchanged, or reused, and no refunds will be issued, except under the conditions outlined below.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• The eSIM was not delivered to your registered email within the promised time (usually within X minutes/hours).

• You were unable to activate the eSIM due to a technical error on our side, and our support team is unable to resolve the issue.

• The plan purchased was incompatible with your device, and this was clearly not stated on our website.

Please note: Refunds will not be granted if the issue is due to:

• Incorrect device compatibility (when it was already stated that your device is not supported)

• Improper installation or user error

• Unused data or partial usage

• Change of mind after purchase

Refund Process

To request a refund, you must:

• Contact our support team within 48 hours of purchase.

• Provide your order number and a clear explanation of the issue.

• Cooperate with our technical team if troubleshooting is required.

All approved refunds will be processed within 5–10 business days via the original payment method.

Contact Us

If you have questions or need help with a refund request, please reach out to us.